DriveRight Academy - Privacy Policy

Introduction

DriveRight Academy, located at 14/28 Market Street, Sydney NSW 2000, Australia ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.driverightacademy.com.au, and use our services. This policy is effective as of October 26, 2023.

At DriveRight Academy, we understand the importance of your personal information. We are dedicated to handling your data with care and respect, ensuring it remains confidential and secure. This privacy policy is designed to be transparent and easy to understand, explaining how we collect, use, and protect your information. We encourage you to read this policy carefully to be fully informed about our privacy practices.

Information We Collect

We may collect the following types of personal information:

Personal Information: Name, address, email address, phone number, date of birth, and driver's license details.
Payment Information: Credit card details or other payment information when you book lessons or courses.
Demographic Information: Age, gender, and postcode.
Usage Data: Information about how you use our website and services, including IP address, browser type, referring website, pages visited, and time spent on our website.
Communications: Records of correspondence when you contact us for support or inquiries.

We may also collect information that you voluntarily provide to us, such as feedback, reviews, or survey responses. Collecting this data allows us to improve our services, personalize your experience, and provide you with relevant information. Rest assured that we only collect information necessary for the purposes outlined in this policy.

How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our driving lesson and course services.
To process payments and manage billing.
To communicate with you about bookings, updates, and promotional offers.
To improve our website and services based on usage data and feedback.
To personalize your experience and provide tailored recommendations.
To comply with legal obligations.
To prevent fraud and ensure the security of our services.

We will not use your personal information for any purpose that is incompatible with these purposes without your consent. Our aim is to provide you with the best possible service and user experience, and the data we collect helps us achieve this goal.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, IT support, and marketing services.
Legal Authorities: When required by law, such as to comply with a subpoena or court order.
Business Partners: With partners who help us deliver our services or run joint promotions, but only with your consent.
Instructors: Sharing necessary information with your assigned driving instructor to facilitate your lessons.

We ensure that these parties are bound by confidentiality agreements and data protection standards consistent with this policy. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We are committed to safeguarding your data and only sharing it when necessary and with appropriate safeguards in place.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

Encryption of sensitive data during transmission and storage.
Regular security assessments and audits.
Access controls to limit who can access your personal information.
Employee training on data protection practices.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we keep your data for the duration of your engagement with DriveRight Academy, and for a reasonable period thereafter to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings and other tools. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DriveRight Academy

Privacy Officer

14/28 Market Street

Sydney NSW 2000, Australia

Email: [email protected]

Phone: 02 8005 2345

GDPR and CCPA Compliance

DriveRight Academy is committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We respect the privacy rights of individuals in the European Economic Area (EEA) and California and have implemented measures to ensure compliance with these regulations.

For GDPR inquiries or requests, please contact our Data Protection Officer at [email protected].

For CCPA inquiries or requests, please contact us at [email protected] or call us at 02 8005 2345.